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ServiceNow Certified System Administrator Sample Questions (Q427-Q432):

NEW QUESTION # 427
What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

Answer: A,C

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept
/c_GroupedLists.html


NEW QUESTION # 428
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Answer: A,B,C

Explanation:
The CI Dependency View Map in ServiceNow is a graphical representation of the relationships and dependencies between Configuration Items (CIs) within the Configuration Management Database (CMDB). Right-clicking on a CI in the Dependency View provides additional options for analyzing its impact and history.
Correct Answers
A . View Affected CIs ✅
Shows all CIs impacted by the selected CI.
Example: If a database server goes down, this option lists all applications and services affected.
B . View Related Tasks ✅
Displays tasks (e.g., Incidents, Changes, Problems) associated with the selected CI.
Example: Viewing all open Incidents related to a server CI.
C . View Recent Outages ✅
Shows recently reported outages linked to the selected CI.
Useful for analyzing recurring issues or identifying historical failures.
Incorrect Answer Choices
D . View Cases ❌
Cases are used in Customer Service Management (CSM), not in CMDB CI dependency maps.
E . View Knowledge ❌
While Knowledge Articles may reference a CI, this is not an option in the CI Dependency View Map.
Reference:
ServiceNow Documentation: CI Dependency Views
CMDB Best Practices: Understanding CI Relationships


NEW QUESTION # 429
When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Answer: C

Explanation:
When creating a custom table in ServiceNow, the platform automatically assigns a table name prefixed with "u_" to differentiate custom tables from out-of-the-box (OOB) tables.
Naming Convention for Custom Tables:
The default prefix "u_" is applied to all custom global tables.
The table name follows the format: "u_" + [custom name].
Example:
If you create a table named "abc", the system assigns it the table name: u_abc.
Why "C. u_abc" is Correct?
All custom tables created by users automatically receive the "u_" prefix.
Prevents conflicts with ServiceNow's internal tables.
Ensures custom tables are easy to identify.
Explanation of Incorrect Options:
A . snc_abc - Incorrect
"snc_" is not used for custom tables; it is reserved for internal ServiceNow functionality.
B . abc - Incorrect
Custom tables do not use raw names; they always include a prefix (u_).
D . sys_abc - Incorrect
"sys_" is reserved for system tables (e.g., sys_user, sys_db_object).
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs: Creating Custom Tables
ServiceNow CSA Study Guide - Table Administration
ServiceNow Product Documentation: Understanding Table Naming Conventions


NEW QUESTION # 430
What setting allows users to view a Knowledge Base article even if the are not logged in?

Answer: D

Explanation:
InServiceNow Knowledge Management, articles are typicallyrestrictedto specific users or roles. However,if you want an article to be accessible without requiring login, you must enable thePublic setting.
Navigate toKnowledge Base Settings.
Enable thePubliccheckbox.
Save the changes.
The article is nowviewable by anyone, even without logging into ServiceNow.
A: The View All setting
No such setting exists for public access in ServiceNow.
B: The Allow role
"Allow roles" restricts accessto specific roles, but does not make the article public.
C: The ESS role
TheESS (Employee Self-Service) roleallows accessto logged-in users, not public users.
Reference:ServiceNow CSA Documentation - Public Knowledge Articles
ServiceNow Product Documentation - Configuring Knowledge Base Permissions(https://docs.servicenow.
com)


NEW QUESTION # 431
An order for new officeequipmenthas Men placed through the Service Catalog. How would you view the lists of requests after the orders have Menplaced?

Answer: B

Explanation:
When a user places an order through theService Catalog, it generates aRequest [sc_request]record in ServiceNow.
How to View Service Catalog Requests:#Navigation Path:
All > Service Catalog > Requests
This module displays:
All submitted service catalog requests
Theircurrent status(e.g., Pending Approval, Fulfilled)
AssociatedRequested Items (RITM) and Tasks (SCTASK)
A: All > Service Catalog > Open Records > Items #Incorrect
The"Items"module does not show submitted requests; it listsavailable catalog items.
B: In the Navigation Filter, type 'requests' and press Enter #Incorrect Typing"requests"might bring up multiple unrelated records, making it inefficient.
The correct approach is to navigate toService Catalog > Requests.
C: All > Tables and Columns > Taste #Incorrect
"Tables and Columns" is used fortable managementand is not related to service catalog requests.
Also, "Taste" is atypo(likely meant to be "Tasks").
Why Other Options Are Incorrect?
Service Catalog Requests Overview
Official ServiceNow Documentation Reference:


NEW QUESTION # 432
......

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